How does call forwarding work?
Did you know that 90% of American consumers use customer service as a factor when choosing a business to engage with? Can you imagine how annoying it can be for them when a company doesn’t answer the phone and the dial tone ends?
Call forwarding is a popular feature of a phone system, both traditional and VoIP, that allows a business to route one incoming phone call to another phone number while keeping the original caller on the phone line. This option can be especially beneficial if your company is closed and you want to forward calls to a live receptionist who can check messages, explain store hours or offer other important information.
Some businesses use selective call forwarding as part of their voicemail system, while others set it up automatically through their landline service provider. The benefit is that you only have to make a single call or use one setting on your home phone in order for callers to reach someone other than yourself when you aren’t available.
In this article, we will look into the various benefits you can reap from using Gabbyville’s virtual receptionists and call forwarding features.
Benefits of Call Forwarding to a Live Receptionist
If you’ve enabled call forwarding, your business phone system will then place an outgoing call to a different number that was chosen at the beginning. The next step is to forward your calls to a live receptionist at your business who will answer them and forward them to a department if necessary.
This allows your clients to easily get in touch with you, even if you are not in the office at the moment. It is also good for those who prefer having conversations with an actual person instead of interacting with an automated phone system since they feel they are getting more direct attention.
Here are the main benefits of call forwarding that you may be missing out on today:
1. No More Unanswered Calls
This is a service that allows businesses to increase their online sales, while reducing costs. One of Gabbyville’s top features is our live receptionist service which allows businesses to have someone answer their calls 24 hours a day, every day.
This is a great way for small business to improve their customer service, while also saving on costs. We can also provide businesses with a virtual receptionist that will help answer calls and emails, as well as assist in filing paperwork. Details such as who is calling, their area code, country code or blocked calls or if it’s a local number will also be recorded automatically.
Read more on how you can enable this feature from landlines here.
2. Improved Customer Experience
Studies have shown that 86% of customers are willing to pay for a better customer experience. Live receptionist services are built to drive up customer satisfaction and retention, while increasing sales.
When you integrate our live reception system with your online booking tool you can answer calls with a click of a button and make scheduling appointments seamless, instead of no answer on the other end of the line.
A live receptionist’s mission is to make every customer feel like they have their own personal concierge without the need for any employees. At Gabbyville, we can deliver that to you.
3. Scheduling Appointments is a Breeze
Gabbyville offers businesses an affordable and easy way to run a professional, live receptionist service. Our scheduling app is simple to use, intuitive, and can be customized to fit your business.
Our live call center agents will greet customers, answer questions about various services you offer, take down the scheduled appointments that are made and make sure the customer is notified about their scheduled appointment.
4. No Lost Details
Our live receptionist service features give businesses an easy solution to keeping customer calls and emails on track. Our features allow you to assign tasks like voicemails, emails and even customer orders directly to the right employee or customer success specialist.
With Gabbyville, your business will never lose any details – no matter how many there are! Our services are flexible and scalable to meet the needs of any business. We can provide you with a full-time team of operators, or we can work with your existing employees to ensure a seamless transition.
5. Reduced Cost
Reduced cost is a significant benefit for businesses, and Gabbyville’s live receptionist service features allow you to avoid many of the typical costs associated with phone calls. In addition to the time saved in customer service and on-site needs, we can help reduce your training costs.
Our certified receptionists are trained in all aspects of customer service, providing an added level of expertise and training not typically found with virtual receptionist services.
6. Highest Level of Professionalism
Gabbyville’s live receptionist services provide businesses with a very important asset for customer service: a warm, professional greeting. Businesses can also take advantage of our services to screen incoming calls and take an appointment or message without having to put customers on hold.
This provides a high level of professionalism and efficiency to customer service, which is what businesses are striving for in their customer interactions, and is something that can be difficult to achieve without outside help.
People at Gabbyville are trained professionally and work for various sectors like for medical professionals and virtual veterinary receptionists.
7. Top Phone Call Quality
One of the most important features of a business is the quality of the phone call itself, be it through mobile phone or landlines. Making a positive first impression with a live receptionist can help drive customer loyalty, but not all businesses have the resources to hire someone for this position.
A useful alternative is using a phone app call recording service like Gabbyville, which will take care of the customer’s needs while also keeping track of their calls. The benefits don’t stop there; live receptionists can be trained to offer other services such as answering questions and referring customers to products that they may want.
Having a dedicated team member at your beck and call can enable you to better serve your customers and improve your overall business.
Never Miss an Important Call Again with Gabbyville
Callers are sure to be impressed by the unobtrusive, efficient reception of your business, whether it’s a small start-up or a large corporation.
Gabbyville is a virtual receptionist service that connects phones to people—whether they’re in the office or on the road. By combining human intelligence with intelligent technology, we allow organizations to focus on what they do best while our virtual receptionists take care of everything else.
We’ll walk you through the process to turn on call forwarding options for iPhone, Android phones and other cell phones, whether you want to do it for all calls, for certain calls on a conditional call forwarding basis, or only calls for Google Voice.
Gabbyville virtual receptionists are hand-selected on the basis of their personality, professionalism and ability to listen and converse like a real person. Our team is trained and coached throughout their tenure at Gabbyville to ensure that they provide an extraordinary customer experience every single time. Try Gabbyville now!
