People who do not work in IT might not understand the frustrations that come along with that kind of job. Sure, many times calls that come in will be serious problems that require a lot of work and attention. A lot of calls, however, will be really simple fixes like resetting a router or restarting a computer. It would be great, then, if IT professionals had a way to get rid of those pesky calls, help them with the more difficult ones, and keep them in the digital zone so they don’t require a physical office.
As it were, there actually is something that can do all of that, and it is a virtual receptionist. A virtual receptionist really is a great resource for an IT professional and for a number of reasons. Let’s start with those pesky calls though. A virtual receptionist is your vanguard between dealing with all the customers that just need to call in and be told to restart their computer. A virtual receptionist can answer the call, determine the severity of the problem, and if it is something that can be fixed really simply, then they can go ahead and tell them what to do. The receptionist can even bill the customer, then, if needed. This way you do not have to deal with the same issues over and over again. This will make your job easier and will let you work on the more important stuff.
This is another benefit. Those pesky calls for simple things take up your time. They might not take up much time at all, but when they compile on top of each other, then it can really take you away from more important work. Plus, nobody wants to really be in the zone and working hard, only to have their concentration interrupted by a call saying a mouse stopped working or that someone does not know how to install a new software. A virtual receptionist can help that from happening, but they can also make working on those difficult orders a bit easier too. A virtual receptionist can get all of the details from the client before you even start working on the job. This can also mean setting up screen sharing, compiling all of the details for you in an easy to access way, and communicate with the client if anything else has to be done. With all of that extra help, you will be able to quickly get in, do what you need to do, and move on to your next job. Not only will this make your work much easier, but it will also make you more efficient. This means more orders for your and more profit.
Plus, you will not have to worry about much of that profit going to a receptionist. A virtual receptionist, after all, costs less than a traditional, in house receptionist. When you account for a full-time salary, benefits, and everything else, an in house receptionist can prove to be rather costly. A virtual receptionist, on the other hand, has half of those expenses, and is generally cheaper overall. Plus, you never have to worry about being without your receptionist like you would with an in house receptionist. A traditional receptionist takes lunch breaks, goes on vacation, and calls in sick from time to time. A virtual receptionist, though, never does that. With a virtual receptionist, you will have a team of people dedicated to you and your business that work together to ensure that you will always have someone ready to answer the call and assist your customers to the best of their ability.
Finally, a virtual receptionist is particularly better for IT professionals than an in house receptionist because of the impression it will have on your customers and clients. A virtual receptionist shows how technically savvy you are. It shows that you know how to navigate and operate within a heavily digitized world and do so with ease and professionalism. Furthermore, an in house receptionist would mean that you would have to rent or buy a physical space for them to work from. If you are an IT professional, you don’t want to have to worry about any of those pesky annoyances, and a virtual receptionist can help make them all disappear.
