Gabbyville is a virtual receptionist service that provides live answering services for businesses, clinics, and other organizations. As part of our complete customer support solution, our virtual receptionist provides medical answering services for medical practices, hospitals, and veterinary clinics. Our medical answering service can be used as an effective communication tool between your customers and your staff.
What is a virtual medical receptionist?
Virtual medical receptionists (also known as virtual office assistants) are great tools for doctors and other private practice professionals. They’re often hired by small businesses or clinics that don’t have enough staff to provide the customer service they want for their patients. 64% of users considered phone calls and online chat to be the easiest-to-use customer service channels. So it can be vital in determining customer retention for businesses.
The virtual medical receptionist is a service that provides an extension of the telephone receptionist at a medical office who can also be a remote worker or full-time. The difference is that instead of being stuck in the lobby waiting for your name to be called, you’re connected to a real person who will promptly answer your questions, schedule appointments, and help you with insurance questions, prescription refills, and more.
Features of Gabbyville’s Medical Answering Service
Unlimited Live Call Answering
Gabbyville offers unlimited live call answering, which means that no matter how many calls you receive in a day, we will always have a live person available to handle your calls. We also provide call-answering services that cover all hours of the day and night. So, our live medical answering service will be there for you if someone has an urgent medical condition or has a question about your prescription.
Accurate Message Taking
Accurate messaging is a must for any medical answering service, but Gabbyville’s is particularly dependable. We work to ensure that all messages are taken and transcribed accurately. This ensures that your patients receive the care they need without having to repeat themselves or, worse, not receive it. It also helps your staff receive the information they need to provide the best care possible.
Appointment Scheduling
Gabbyville is a medical answering service that provides primary care physicians with the reassurance that their patients’ appointments will be scheduled and forwarded in a cooperative, professional manner. We can handle calls during typical business hours and outside of them. Our live receptionists can also add notes to an appointment if there’s a reason the patient needs to see the doctor on a particular day.
Personalized Greetings
Gabbyville gives you the option to record a personal greeting that is played when callers reach your business. We know first impressions are important, so we want to allow you to make a good one! Our medically trained professionals can offer up-to-date information about the newest treatments and advice for dealing with insurance companies.
Our specialists are also trained in the latest communication technology and can help you choose the best solution for your business.
Greater Coverage Times
The best thing about Gabbyville’s medical answering reception service is that the call center is available 24/7, so your patients will always be able to get through to you when needed. This is critical for medical practices because many of your patients are likely to need advice or treatment at odd hours—and even if they’re not in an emergency, some of them might still want to reach you throughout the day for different reasons.
This can pay off in terms of keeping your patient list full and ensuring that everyone in your office knows you’ll return their calls as soon as possible.
Healthcare Clinics All Over the World Choose Gabbyville
Gabbyville’s in-house receptionists are the perfect example of how technology is making the world a smaller place—and making it easier for us all to get better healthcare. By connecting patients with doctors and other healthcare professionals, our virtual receptionists are helping make healthcare more accessible for everyone.
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Benefits of Medical Virtual Receptionist Services
Help Patients When They Need it Most
As a healthcare provider, your time is valuable, and it’s hard to be in two places at once, especially when you’re trying to see all of your patients. Virtual receptionist services allow you to focus on patient care while helping your patients feel more at ease. Gabbyville also helps carry out medical insurance verification, makes plans for patient referrals, and, most importantly, performs all duties within HIPAA regulations.
Avoid Missing Patient Calls
Avoiding missed patient calls may be the most valuable thing a virtual receptionist can do for you. If a patient calls your practice and has to wait on hold, that is simply wasted time. If they have questions, they may go elsewhere and never come back. To keep your patients happy and engaged with your practice, you need a dedicated team to answer incoming calls quickly.
Improved Customer Service
With 81% of customers saying that a positive customer experience will make them continue their business with you, virtual receptionist services are the most cost-effective way to improve customer care and service without increasing overhead costs. A virtual receptionist will answer your phone calls, provide information about your business, schedule appointments, take messages, and provide scheduled patient reminders.
24/7 Support
A virtual receptionist can provide your business with 24/7 support, allowing you to focus on your overall business instead of dealing with clients. Additionally, a virtual receptionist can provide many of the same services as a traditional in-house staff for a lower price and with greater efficiency, even covering after hours.
Improve Patient Accessibility with Gabbyville
Gabbyville is an affordable virtual receptionist service that provides a better way for your company to connect with clients and patients. Our goal is simple: to make it easier and more enjoyable for people to do business with you. We can help you provide a “face” to your customers and patients while also helping you save time and money and improve efficiency.
Once you get started with Gabbyville, we will be your front desk. You’ll be able to focus on improving your patient care rather than managing multiple phone lines and answering questions that an automated system can easily handle. For any nurse practitioners looking for a cost-effective way to expand their practice—or for doctors who want more time to spend with patients—Gabbyville’s medical virtual reception is your best option!
