What is a legal answering service?
If the phone in your law firm rings constantly, it is a sign of demand for your services. Every call is important since communication and response is the primary key to business for an attorney at law. A call can either be for a new case, an existing one, or from a new potential client. So it is crucial to answer every single call.
Your responsiveness directly affects the retention of your clients. If the calls of a regular client are not answered or if a new client is not able to get in touch with you, they end up going elsewhere.
Having an answering service can make all the difference. Regardless of whether you’re in another client meeting or travelling, your calls can be answered and rescheduled to fit into your agenda. You can ensure proper responsiveness and satisfaction for your clients when their calls are answered professionally.
Benefits of a Legal Answering Service
Legal industries are a multi-billion dollar industry that generated a revenue of over $110 billion in the year 2020 alone.
Answering phone calls and responding to your clients is very important, but as a lawyer, you cannot be practically available to answer calls 24/7. This is where a professional and real time answering service can fill the gap for you and make sure that your calls are always answered professionally.
There are downsides to missing incoming calls but they can be overcome and turned into new opportunities simply by routing all your inbound calls to a live phone answering service. Let’s take a deeper look into how a live answering service can help legal professionals.
Faster response rates
While providing legal services to your clients, you need proper communication to focus on details. But you cannot afford to lose other clients waiting to get in touch with you. With the help of virtual receptionist services, you can improve the rate of response in your law office.
Having an in-house receptionist can only help so much but having virtual and live receptionists can expand the scope of your business. Client calls can be answered regardless of business hours, and you can also enable SMS texts for reminders and follow-ups.
No more missed calls
A missed call can be a missed opportunity. Did you know that over 80% of business communications occur over the phone? Every call has the potential to be of great importance when answered and a law practice practically requires round-the-clock availability. With the help of a proper law firm answering service, you can make sure that all your callers are promptly responded to.
Gabbyville’s supported CRM integration can also help you get back to your clients, document interactions and maintain the quality of your services. A growing legal consultation needs to have the ability to handle higher call volumes. A dedicated call answering service can help with this, increasing your client intake.
Higher lead count
Legal answering services are increasingly becoming an essential part of the legal industry. If you’re looking to increase your lead count and conversion rate, you may want to consider using one too.
In today’s fast-tracked busy world, anyone can require legal assistance at any time. If you are unable to attend to the personal injury of a client even once, your services can be overlooked entirely. This is where an attorney answering service comes into play. You can obtain additional leads and clients at any given point of the day (or night) without having to worry about your personal presence.
Positive first impression
In the line of legal services, there are endless possibilities to attract potential clients. But the real challenge lies when it comes to retention of new clients. You need to make a good first impression to ensure your new client continues to take your legal services.
You cannot afford to lose a customer on any grounds. Even language should not be a barrier. With a proper lawyer answering service, you can make sure that your trained bilingual receptionists can speak Spanish just as easily as they can speak English.
As per statistics, 79.2% of the US population speaks English, meaning every 2 out of 10 people speak a different language. Businesses in the US suffer a loss of over $2 billion merely due to cultural misunderstanding. Having a full-time bilingual representative for your law firm can eliminate miscommunications and keep up the standard of your business services.
Detailed appointment scheduling
The management of client intake process and call handling is an essential part of customer relationship management. Regardless of the size of your legal operations, you need to be able to make time for all clients. Valuing your customers is a crucial practice and your clients should not be ignored.
Having a dedicated business phone can help you manage all your inbound and outbound calls. You can efficiently focus on your work while your virtual assistant helps you with your appointment scheduling. You can be in a court, travelling or in a meeting but you need not worry about missing anything important because you receive alert communications giving constant updates and reminders regarding new developments.
With a virtual legal receptionist, you need not worry as they can assist you even after hours and maintain an efficient legal intake capacity of your law firm. All your meetings can be accurately scheduled and rescheduled based on your agenda for the day.
Ability to answer client questions
Law is a field of technicalities where a new or unexpected event can occur at any time. You need to have representatives with deep knowledge about the law and your firm to deal with any situations.
Virtual receptionists usually undergo a rigorous training scheme before they are deployed to represent your firm. They can handle all technical queries and give you constant updates about each call via SMS.
A lawyer’s job is not easy, but the process can be made easier with the help of a legal virtual receptionist. They can reduce your workload by answering simple queries and directing your clients in the right direction without overburdening you.
Gabbyville’s skills professionals are your solution
Improve the efficiency of your law firm with the help of Gabbyville’s legal virtual receptionists and ensure top-notch customer service available 24/7. Gabbyville trains your virtual receptionists who are warm enough to greet a customer with a smile and smart enough to handle any situation on your behalf.
We serve a wide range of businesses and provide numerous services like voicemail and text messaging. You can use our mobile app to stay on top of all activities in your law office and receive constant updates at reasonable prices.
Get in touch with us and clear all your queries before you hire us to answer the queries of your own clients.
